We do our best to provide an exceptional service, but this is where we hand over to our customers and let them tell you what we have done for them and how we have performed:
I cannot praise the Hanley branch of Butters John Bee highly enough. Within hours of them marketing our property we had a call to arrange the first viewing! Dean and his team - in particular Fiona and Liz, worked tirelessly to help us achieve our sale. They kept in touch every step of the way with updates and feedback from the viewings. When we did achieve an agreed sale, which by the way was within just a few weeks, they then took the pressure of us by liaising with the other professionals involved and once again kept in touch with regular updates and advise. Thank you so much for all your hard work and endeavours.
Mr Lee Gordon-McCusker
Kept me well informed of the progress of the sale and where delays occured notified me of the reasons.
From start to completion, Butters John Bee staff where well informed as to the progress of my purchase and gave me regular updates. Always there to help/
Would use bjb hanley again. Very good service. Thank you for all your hard work.
Mr Alum Humphreys
Throughout the whole process of selling my house BJB were very friendly and efficient. They kept me up to date with the progress of the sale and were a fantastic liaison between myself and the buyers. Thank you Pippa, you made it stress-free
Andy and Amy dealt with us extremely well. Never pestered us for anything, replied very quickly and always knew who we was when we went into the branch. They made selling and buying very easy to do, despite people saying its the one of the most stressful things you can ever do, this certainly wasn't thanks to Andy & Amy.
Mr & Mrs Mercer
You answered the phone when we called and always kept us in touch with emails.
Mr Bird & Mrs August
From start to finish very professional, always available with any enquiries and helpful throughout. A quick sale was achieved and I would highly recommend them.
Mrs Ivy Ward
We can't praise Liz enough for her help and support throughout the purchase of this property. Her engagement with the vendor, their solicitor and use was exceptional and she went out of her way to do everything she could to keep the purchase moving along. Thanks Liz you were brilliant.
Mr & Mrs Mitchison
job well done from start to finish, prompt friendly staff took care of everything, 10/10
Mr James Clayton
Excellent service and input from Danielle, Stan and the team.
Can not thank James and Suzanne enough for all their help. So personal and went above and beyond to help us. Kept us up to date constantly brilliant service!
We were kept up to date and well informed from the beginning. The email service with houses which matched our requirements were very helpful and that was how we found our house! When we viewed the property there was no rush and the agent was happy to view rooms multiple times. Communication throughout has been brilliant, no question or query was too much and we were never made to feel silly for not knowing something. Always a warm welcome and a friendly face. Thank you for making buying our first house so enjoyable!
The guys at Buters Crewe were really helpful, friendly and always made you feel like their only and most important client. Sam handled our sale for the most part and was excellent throughout, but even when he was given a rare day off the rest of the team were always so friendly and happy to help. I would certainly recommend them to friends and family alike and have already done so to a neighbour who is struggling elsewhere. Thanks for all of your efforts guys, it is truely greatly appreciated. Gareth, Vicki and the kids :-)
Excellent all round customer service
Friendly and supportive. All the team were aware of our particular sale and could give us a progress report
Miss Helen Roome
Courteous; friendly; efficient
We have used Butters J Bee for years. years. We are particularly indebted tin Adam who has understood all our house selling ideas. Adam is a professional. And he is honest sincere and friendly. He represents a good company .
Mr and Mrs Jospeh
Very pleasant, polite and helpful staff. We were kept up to date with any developments and any problems were dealt with quickly and efficiently. Their charges were half of other agents in the area but their service was brilliant.
Mr & Mrs Foster
Everything and every time sorted on time, always helpful staff
Mr Thomas Webb
We were initially thinking of using an online estate agent and asked BJB to come around to value our house and let us know why they thought using a traditional estate agent was better than an online one. Pete came around to do the valuation and spent over an hour talking through the pro’s and con’s with me. There was no pressure at all from Pete and this is one of the reasons we decided to use BJB. Communication has been fantastic and the team were always available at the end of the phone if we needed to talk with them. Very professional and friendly service, many thanks Pete, Charlie, Jan & Bradley for making the whole experience of selling our house painless.
Mr and Mrs Head
whilst everyone in the Hanley branch of BJB displayed a helpful demeanour, Dean Reeves was extremely professional, kind and helpful to myself....a woman of 75 with no actual experience or skills in the field of house-sales His attitude was unwaveringly polite and sunny regardless of the fact that my house was only worth a small amount comparitively speaking so I felt confident in putting my faith in his advice which resulted in my getting a good price at auction..Obviously, the actual person on the rostrum on the 3rd of April must also be commended.. In addition, I would also like to say that a mature lady by the first name of Fiona who works in the Hanley branch has just the right attitude toward slightly nervous auction virgins such as myself.....she was equally so when I bought my present house from Hanley BJB. First class. I cant imagine that at this stage that anything will go wrong, such as the purchaser of my property not completing, but should that happen.....my remarks above will still stand. Yes.......I know you've stated that BJB do not have sight of what I.ve written but in this case, because I believe that people should know that their work is appreciated, I would like to think that you would forward a copy on to the people mentioned. Please! Betsy Anne Clewlow (Ms)
Ms Betsy Clewlow
Vey professional and friendly service. Always available at end of phone when needed.
Mr John Latham
Lisa Leigh is totally the reason why we have rated our experience with Butters John Bee.five star. Selling our property was not without its problems but Lisa 's daily attention and her constant feedback ensured a successful outcome and also ensured that we will be coming back to BJB in the future.. We hope you appreciate what an asset she is to your business as she has been a joy to get to know
Mr & Mrs Miskell
Excellent service, John attention to detail.
Mr & Mrs Briggs
All staff were very helpful throughout the selling of my house especially Gary and Lisa, I would certainly use them in the future, they made what was a traumatic time for me much easier by dealing with every aspect of the sale of my home.
From start to finish Mr G Fear was excellent in organising the sale of my two properties which he carried out first class
Mr David Perry
Brilliant and really happy with the service they provided. Did my viewings perfectly and kept me in touch all the way through.
Very happy with Butters Nantwich & Crewe especially Lisa Leigh who has helped us through the purchase process giving reassurance and guidance through a difficult purchase. Lisa's proffessionalism and experience with sales negotiation is an asset to Butters Nantwich. She never failed to answer our phone calls and chase information vital to this purchase, thus brought reassurance that everything was being in the back ground to aid the purchase process. Many thanks again to Team Butters John Ben Nantwich & Crewe for all their efforts, help and assistance with the purchase of out new house and sale of our existing property. I would highly recommend using this estate agent.
Mr James Mason
Excellent service, especially from Debbie Boardman.
Mr G Jenkins
Professional and friendly service with a good knowledge. Fair price too
Excellent service from all the staff in the Northwich office.
Mr R Furmston
Everyone helpful. Clear communication. Marketed property well. Thankyou
Mr and Mrs Whilton
Experienced, professional help offered at all times during a difficult sale. All staff 'went the extra mile' without being asked. If we sell on again and move in the future Butters John Bee will be our first choice of agent.
Mr & Mrs Hearns
The whole experience of selling our house was made very much easier than we thought it would be because Gary and his team were so helpful and efficient. They were always encouraging and positive even when we encountered a few problems. Without them we would probably have given up trying to sell the house. We cannot recommend Gary and all his team highly enough, they were brilliant and we will always be grateful.
Mr & Mrs Johnson
Bought a property through Butters John Bee in Nantwich and then sold it through them sometime later. Delighted with the service I received and they all went above and beyond the call of duty. Really impressive service and would recommend this team of people to anyone.
Very professional approach with full support and advice from start to finish. At all times I felt I was being fully informed on progress and when problems were encountered as they always are I was very impressed by the advice I received which was always delivered in a clear concise manner. Everyone was friendly and willing to answer any questions or concerns that I had.
The entire process was super fast, seamless and without stress. Got the price and the perfect buyer for my circumstances in a matter of days. House sold by first viewing. BJB found the perfect match and now I look forward to moving into my dream home.
I would strongly recommend Butters John Bee to handle any aspect of property purchase/selling. Their professionalism and consideration in selling my mums property was outstanding. From initial valuation to final handing over contracts was seamless.
Mr Chris Middleton
Very professional service - positive and realistic about the sale / opportunity and valuation. The office staff were efficient and patient and managed the relationship well. Overall very pleased.
Ms Iona Thomson
Very professional and friendly service. Felt like customer was important unlike other estate agents i have dealt with!
Very impressed with the service, from start to finish. BJB provided proper service & good old fashioned values - soming lacking in the estate agency business. Very trustworthy & I felt 100% confident in them selling my biggest assett. Delighted with the house listing - narrative & photos were great. Very competitive package. Communication was excellent. I was introduced to all the team involved in selling my house which was appreciated - everyone was very professional & friendly. My house sold fairly quickly once I appointed BJB. I have no hesitation in recommending BJB & will certainly use them when I next move house.
Gary Fear and all the staff at Butters John Bee, Nantwich branch were so helpful in every aspect of the sale of our house. Faultless! Would recommend them without hesitation.
Kept me updated
Mr P Jones
We have never had to sell a property before so had no idea how it all worked. Butters explained everything to us and within 24 hours our house was on the market .we were kept fully up to date on everything and they even looked after the viewing whilst we were on holiday , can't believe how easy it was.Very friendly but professional team who went the extra mile to make sure the sale went through hassle free. I would not hesitate to recommend them if you are selling a property.
Mr and Mrs Graham
Kept me in touch throughout the process
Mr David Burgess
I found that the staff were very helpful and professional - I contacted Butters John Bee to let my mother in laws flat - I would certainly recommend them.
The staff were so helpful in what was a stressful time for us. They were very understanding and kept us informed on a very regular basis on how the purchase was going. We are so grateful to Jo especially as she was amazing throughout the whole process.
Used Butters twice now, once selling my late mothers estate and the sale of my own property 18 months later. They have always being professional and very helpful.
Mr Martin Rogerson
Very pleased with the service from start to finish. Professional and friendly staff always respond promptly to any queries at all stages of the process.
Professional service, nice people to deal with. Good photographs and well written sales particulars.
From the first impression when i walked into the office to make an enquiry i was treated superbly, nothing was a problem.
Mr P Tours
Very professional and helpful doing exactly what they said they would do and producing excellent results
Mr Robert Heald
Outstanding service and genuinely friendly and helpful team. I have used Butters John Bee for more than one house purchase and would highly recommmed their service.
Very helpful, efficient and pro active.
Ms Lynne Powell
All the ladies and staff were brilliant from day 1 to eventually getting the keys! Could not ask for a better service - exceptional
We found the Winsford branch of Butters Jon Bee excellent to deal with. They were professional, communicative and helped in any way they could on what proved to be a prolonged sale process. We would have no hesitation in recommending their service to others.
Mr Scott Campbell
We received an excellent service from all the staff at BJB. They regularly kept us updated. Cheerful and friendly and genuinely seemed happy for us during our house purchase journey. We would like to particularly say a big thanks to Debbie, who is a credit to BJB, thank you! We would highly recommend BJB to anyone in the future.
D and G E
Mary was friendly, helpful, and -- as nervous first time buyers -- we felt she was conscientious and thorough at all times. She and Sadie were always quick to respond to enquiries, and we always felt in the loop. It was particularly helpful to us that we could ask "stupid questions" without feeling like we were wasting their time. Despite all the inevitable delays, we felt this was the ideal first time purchase experience, and would gladly recommned BJB, and who knows, hopefully use them again when we make our move up the ladder in the future.
We sold our house and bought our new house through BJB so were fortunate to receive the full excellent customer service from both sides of the process. The staff were polite, professional and treated enquiries with a matter of urgency, fully appreciating the stressful nature of buying and selling property. The team could not have provided more for us and we will (and have done already!) recommend BJB to anyone we know who is looking to move house. Thank you again!
Mr Adam Hall and Mrs Carlie Hall
As first time buyers the process of purchasing was daunting and typically our purchase wasn't as straight forward as first imagined. However thanks to butters john bee, Mary in particular, we were consistently kept updated and any queries or questions we had were dealt with in a timely manner. Would highly recommend their services.
The most helpful and supportive team of estate agents EVER
Our house was on the market and sold within 2 weeks. An excellent and professional service was given throughout. The staff were extremely helpful and approachable and kept us informed constantly of any changes. We would highly recommend this company others.
Mr & Mrs Nolan
The service provided by Fiona was excellent and exceeded my expectations. She was always very helpful and got back to me very quickly.
Mrs Clare Statham
Great service, always really helpful and always get back to you. Really reliable and efficient. Would definately use them again
in one word brilliant,so helpful.
Mr & Mrs McLean
The one consistent good service throughout the stressful process of moving house was the updates provided by Danielle. Danielle always followed up our queries promptly and professionally. I will be in touch in the future for any house sale issues.
Danielle was brilliant.
Great customer service, making our property search and eventual purchase go so smoothly. Had heard good reports from family about Butters John Bee and I was really pleased with everything. Will definitely recommend to others.
These guys were brilliant. Did beautiful photos of my home and made it look so good I almost didn't want to sell. They also managed to sell it for a little more than I expected. Great communication throughout and, from the three agents I considered, I made the perfect choice. Thank you!
Kept informed of the progress of the house sale at every point
Mr & Mrs Mamutse
This service was delivered in a personal and friendly manner, but very professional at the same time. Had a good relationship with all the staff in the Telford office!
John butters bee have been excellent. The staff are amazing, excellent communication and I would recommend this estate agent to people. Competitive prices if you want to sell.
Great support from Steve Malpas and his team throughout a longdrawn process of open sale followed by auction. Very happy with the advice given which lead to a sale at a very satisfactory price.
Mr Nick Reeve
Very professional in every respect. Jacqui did everything in her power to source the perfect home for us & followed the process through faultlessly
Mrs J Hill
Very helpful staff. Kept me informed what was happening all through the process.
Helpful friendly staff who kept us informed throughout the buying process. A great team to work with and look forward to dealing with them in the future.
Mr Barry Henderson
The whole service from beginning to end was excellent. Emma who was dealing with my sale was professional and always there when needed. The sale was a little difficult with a buyer who was indecisive and messed me around a lot changing her mind and not always doing what she said she would do leaving me now knowing what was happening. But Emma contacted solicitors and the buyer for me and always get me informed of what was going on. I would say that they certainly earned the fees from my house sale.
Fantastic service from start to finish on my sale. Well advised on the process,valuation being very honest by Lauren the branch manager. Pippa was very helpful with any update to have a stress free sale. Would highly recommend
Extremly professional and supportive. Great communication would highly recommend
Good service and communications throughout the sale process. Thank-you
The service I received from James Chappell was exceptional. Communication was prompt, professional and friendly - nothing was too much trouble and I felt relaxed knowing I was in safe and trustworthy hands. I would have no hesitation recommending him to anyone.
Miss Michelle Finan
friendly, approachable and achieved a quick sale
Excellent service with great regular communication, I could not fault the customer service. Thank you
My house was put on the market quickly and was sold within a week. Staff always happy to help, friendly team.
Excellent service and friendly staff. Managed to arrange multiple viewings within 24 hours when other online agents haven't got a viewing within two months.
Really great service. Quickly got our property on the market and it was sold within 5 days. Throughout the whole process we were kept fully informed and BJB went out of their way to ensure a quick exchange of contracts. We would highly recommend.
Mr and Mrs Tagell
It was amazing. The house was visited by so many people that I was unsure how to find a way to deal with all of the interest which was generated. BJB suggested sealed bids with a deadline date and they ended up receiving over 30.
Mr Chris Cummings
Friendly, honest and efficient service.
great work from the Wolverhampton branch in selling one of my properties, congratulations to James and his team!
Mr David Banks
James has provided us with excellent service during the sale process of a number of properties he is always willing to go that extra mile to achieve the best result.
Miss Susannah Smith
Liz was really helpful, she did everything she said she would and kept me updated with progress. Thanks Liz, you're an asset to Butters ?
Very friendly & efficient team, would definitely recommend them!
Great service. Kept up to date on all developments during the let process.
Always available through a rather difficult purchase. Special thanks to Fiona. Was a great help and support.
I dealt with the Kidsgrove office and found the staff namely Cheryl excellent to deal with,she dealt with negotiations between myself and the vendor very quickly and efficiently.
Sam Bowyer at Crewe was the most helpful person i've come across in any estate agency (we sold through a different agency). We encountered a few difficulties on the way with our own buyers but Sam kept the vendor on side all the way. He gave us excellent advice and was always so calm and professional; he gave us confidence just when we needed it. I would certainly use Butters Jon Bee again. Thank you for such great service.
Mr & mrs Fearon
Although we did not sell our house with Butters it was our Sellers. They were far more helpful and proactive in moving the chain forward than ours. Communication was far better . I don't plan on moving again anytime soon however would highly recommend Butters John Bee.
Mr & Mrs Perry
Wonderfull experience.Excellent service throughout the whole buying process.
Excellent service and communication I would highly recommend. Tennant's were found for my property within a week.
Great service throughout. Friendly and informative staff Didn't have to do a thing. They dealt with every ciewing
My reasons are, we were very impressed by Julia Bramfitt's start to finish professionalism & competence. I know Julia has a wonderful team, but we felt Julia made us feel we had a very one to one service. She was always very friendly & available when we needed reassurance. Although our property was a terraced house, we could not have received any better service than if it had been a large detached property.We were so relieved by the way all the administration & viewings were arranged and and carried out by Butter John Bee staff, and of course our house was sold extremely fast. What a wonderful result-Highly Recommended. Sue Everill.
Mr & Mrs Everill
Julia was very helpful sorting my mum's house out and communicating with me ,many thanks Mrs Beverley Rodger
Ms Angela Whitfield
The staff were always jolly and kept me informed as to what was happening
Excellent service very good marketing and very good at communicating to landlord and tenant.