We do our best to provide an exceptional service, but this is where we hand over to our customers and let them tell you what we have done for them and how we have performed.
Excellent communication. Kept informed of our house purchase every step of the way and prompt action when necessary.
Mrs C Gregory
Good communication, very quick process
Miss Amelia Kakol
Very efficient in valuing my home and marketing it. Very friendly team, who were always happy to help.
We, my sister and I, were selling a house in Newcastle U Lyme, but neither of us live in the area. Hence a lot was left to the agents to sort for us. We were very happy with the personal attention and regular communication we received. We felt that our interests were always at the fore and would recommend them to anyone.
Butters John bee's I would use them again. Michael ferris has worked after doing a house viewing I gave him a week to be able to move me in as I start uni on Monday and fair play he stood by his word and then above and beyond and got me in by the Friday so I am happily to give this five star rating to great people great workers and I would recommend these people to others any time.
Miss Rebecca Sullivan
Very through and helpful nothing was too much trouble . They took the stress out of selling our house we would certainly recommend their services.
Mrs Gillian Dyson
Butters John Bee were extremely professional and helpful throughout the whole process of purchasing our property through them. I would really recommend them. Excellent Service
Mr C K Lovatt & Miss S Jackson
Professional, helpful and they go the job done! Our sale wasn't an easy ride for them with it falling through 3 times, but their persaverence got us to completion in the end. Thank you the Sandbach team.
Mrs L. Woodhead
Since the first moment you feel welcome, they are very profesional and help you out through all the purchaise process. A massive thak you to Hanna, Emma and Nicola.
Mr Albert Montori
Absolutely fantastic team in Macclesfield. Right from the start they were supportive and with easy efficiency dealt with the sale of my house. Constantly in contact with me offering information and reassurance as the sale progressed. What more could anyone ask from an estate agent. Thank you very much.
From the moment I decided to sell to completion BJB provided excellent service. My queries were answered promptly either through emails or telephone. I will recommend them to anyone buying or selling. Emma Spanton provided excellent customer services.
Ms Grace Ruiz-Noreiga
Excellent service,Michael Ferris was both helpful and friendly,as well as being prompt in replying to any queries I had,many thanks, William Mills
Mr William Mills
Excellent service. Michael Ferris went above and beyond to accommodate our requests and did so in a very professional and courteous manner.
Philip Bossons & Elizabeth German
Friendly and helpfull staff. Made everything stress free!!
Ms I Day
After my Dad died I needed to sell his house. From the start I was impressed with the research butters had done on the area and the information pack they had produced for surrounding area. This was my first time selling a house and the communication from Butters was excellent all through the process. Even though they were a bit more expensive than some of the other estate agents, it was well worth it and would not hesitate to recommend them. Would certainly use them again if needed to sell a property.
They were always available with advice and encouragement and any help needed. Yes, I would definitely use them again.
Great mortgage and sales service
Andrew and Louise Cooke
Myself and partner have had dealings with alot of estate agents, None have been anywhere near as good as the service we received from James and Suzanne. They went above and beyond to help us. I know in the future we will be going back to BJB.
The service was very proactive, my queries were dealt with very quickly, and help was always offered. Beth Howell dealt with my purchase in a very friendly but professional and efficient manner. Thanks bjb!
Great customer service from Staff, very friendly and helpful.. especially from Franc at Alsager Branch. Very professional
Mrs Polly Hargreaves
It all went very smoothly and quite quick , Lisa as been very helpful
Mr & Mrs Sheldon
We sold our house through BJB. We were happy with the valuation, advertising and viewings service. Unfortunately there were some legal problems during the sale process but Emma from the Newcastle office was fantastic and chasing lawyers and keeping us updated with the process. She must have got sick of hearing from me but was unfailingly polite and helpful. Strongly recommend.
We received excellent service from BJB, Micheal Ferris was extremely helpful and kept us informed throughout the process making our move into rented accommodation easy and stress free. We would definitely use their services again.
Mrs Hastings & Mr Trude
Highly recommend for their fast and efficient service, they kept me up to date with all viewings and feedback.. sale went through without a problem. Staff were friendly and informative... will be using them again in the near future.
Mrs Joyce Holden
Very good, for sale sign was outside house within an hour of signing paperwork, our house sold after 10 days, had plenty of viewers and sold to second viewer in the end. Would use Butters John Bee again.
Mr & Mrs Paul & Jo Griffiths
Went above and beyond to make sure the sale of my house went through.
Mr William Moffatt
The staff were fery helpful and attentive, Matt gave me excellent Customer Support as did all of your staff.
Mr Tony Hill
All the staff was amazing. Very special thanks to Mathew, Sam and Tom.
Mr & Mrs Adam Adamson
I really liked their professionalism from start to finish, and felt they had our best interests at heart. Nothing was too much trouble.
Friendly, helpful but thoroughly professional staff who were always prepared to go that extra mile. The office was always available by telephone which was good. The auction advice was brilliant and the whole experience, not to mention the price obtained, left me extremely satisfied.
Mr & Mrs Williams
Fantastic service from all the team at bjb alsager for our move. Nothing was ever too much trouble and we always got a quick response or update to sny question that was asked.
Mr Matthew Brooks & Mrs Susan Brooks
Extremely professional, excellent communication and a hassle free service. Would definitely recommend.
Andy the sales manager was very helpful at all times , always endeavoured to find out information for us , couldn't fault him top bloke . All the staff at the Cannock branch are friendly and helpful .
We were more than pleased with Butters John Bee, never easy going through the process of a house move, but we certainly made a good choice of estate agents, they were always very helpful and positive. I would certainly recommend them.
Mr Michael Brittain
I was kept constantly up to date with very professional and friendly staff. As far I as am concerned they are the best estate agents in the area.
Mrs Diana Holding
A good team with excellent communication and follow up on a sale, would highly recommend them.
Although we only dealt with BJB on the purchase of a property o have to say how excellent the cannock branch were. Friendly staff. Always kept us updated on things.
A very good service start to finish. Good communication by email and telephone. Nothing was too much trouble. Andy looked after the sale of the property and while we were out of the country he dealt with viewings. I have used at least 6 estate agents when buying and selling houses and I would definitely recommend Butters John Bee.
After having lots of dealings with estate agents I can honestly say that BJB are the best for customer services and if everyone was as good as them moving house would be a lot easier!!! Thank you To all the team especially Amy and Andy?
Mrs Jayne Smith
Very friendly and helpful staff. Always keep you communicated and support you in your process. Would definitely recommend them.
Organised efficient, service with a friendly helpful staff.
Mr Harrison & Mrs Keenan
We could not be happier with the support and communication received from the staff at Butters John B, in particular Matt and Sam who phoned us every week without fail, to give a progress report as to where things were. When any changes were made or offers came in, every phone call also was followed by a confirming email. We were also very happy with the initial meeting to get the house on the market as well as the staff who brought the visitors to see our house. Everyone involved in our house sale was very professional, positive and helpful. Thank you. We will recommend Butters John B to everyone we know! There are only two things I would flag up, and they are the financial people (not the solicitors, I must state that Hall Smith Whittingham solicitors are also fantastic) connected with Butters John B, but not actually on the team. The first one is the financial advisor who we went to see, recommended by Butters John B. I believe he is based in the branch but not part of the team? (I won't give his name). After the first initial meeting where he was positive about about securing a mortgage for us, he never bothered to contact us again. When we challenged him on this his attitude changed, his reply was dismissive and uninterested and did not apologise for not getting back in touch. I would not recommend him to anyone at all, and I would recommend Butters John B disassociate themselves from him. The second one is the company called 'Move with us'. Again we were directed to them by Butters John B, and they called us the same evening we put the house on the market. They gave us a great 'total costs' package over the phone, which would cover all solicitors fees, stamp duty, searches etc. However the fee they gave us over the phone was £600 less than the actual fees needed to move. The £600 pound included fees that HAD to be paid and were not extra's. This should have been made very clear to us by 'Move with us' and I felt we were completely miss-sold this product, and it gave us no opportunity to shop around. Very poor.
Mr & Mrs Claridge
First class service all round, from first meeting to my property being occupied.
All the staff were professional, friendly & prompt. I would definitely recommend
The service was very good & the people i dealt were very kind & considerate.
Mr Gordon Wright
The service was very good, The people carrying out the service were very kind understanding the clients requirements.
Mr Gordon Wright
They carried out their work as agreed. They kept us informed all the way through the transaction as they said they would. They chased up for us when required.
Mrs B Symons & Mr P Symons
Excellent friendly and professional service, thanks to all.
Matthew was excellent and very professional. As he was when selling my Dad's house earlier in the year. Everyone in the office is very friendly and helpful. Thanks also to Sam and Debbie who also assisted.
Mrs Rosemary Byrne
From the beginning Gary and his team, particularly Lisa, were friendly, professional and worked above and beyond our expectations. We would also like to thank Kelly, the mortgage advisor, for her exceptional hard work and devotion to our move. The team could not have done more. When our sale became tricky, through no fault of their own, the team helped to quickly resolve the situation within a week and provided never ending support. We can not thank them enough and would recommend anyone to have Gary and his team conduct their house sale. They are the definition of excellent customer service.
Great service. Very fast at coming to do measuring and take the photos and managed get my house sold very fast and very professionally. Highly recommend them. Especially Charlie and Jan.
Excellent service, friendly helpfull staff.
Everything I expected with professional service for me and my tenant
Teri dealt with my transaction, from start to finish she was fabulous and provided so much support. Constantly kept up to date which is brilliant, nothing was too much trouble.
Every step of the way the staff at Butters John Bee were nothing short of amazing. We had a buyer lined up within a month and with the help of Butters we were able to secure nearly the entire asking price. Even when more difficult than normal circumstances (through no fault of theirs) caused a protracted sale, they continued to keep in touch throughout and were always on hand to help out with the process. Although everyone we dealt with was helpful and attentive, special thanks must go to Debbie who made the sale a much more easy and stress-free process than it could easily have turned into. Thank you Debbie and everyone else at Butters.
Mr Craig Slater
Excellent! Always available for a chat or to chase something for me. Best experience to date
Dr David Cadagan
I recently used Butters John Bee as they were the agents negotiating the sale of a house I was interested in purchasing. Despite not being the successful offer, I was kept fully informed at all times with swift email response time by Emma Spanton the Sales Negotiator. I have attempted to view many properties over the last few months and I have never had someone take so much care to fully answer every query I had. Thank you.
Would definitely recommend butters. The Longton branch were so helpful and so friendly, nothing was too much trouble and very reassuring. Happy we sold with them.
I found them to be very helpful -professional and efficient. Pleased I decided to use them again, - and would recommend them.
Very impressed. Got my property on the market within 24 hours of them coming out to value it and then sale completes tomorrow-fingers crossed-10 weeks after going on the market.
Miss Natalie Taylor
Prompt service. Quick sale of my property. No fuss. Smooth pain free process.
Excellent from start to finish!! Always kept informed, helpful friendly staff, great advice, excellent knowledge of the auction housing market. If I had another house to sell in an auction.....I really would only use Butters John Bee. Thank you for a great service.
Just wanted to thank Butters John Bee for all their help with buying our first property. It was a very smooth and painless process, not stressful like we'd imagined. They were fantastic at keeping us updated and we knew we could contact them if needed. We really appreciate it, we are now settled into our first house and look forward to making it our home.
Great service would definitely use them again
Mr Peter Salt
Very Good service and helpful staff
All really friendly and professional. Nothing was too much trouble. Would highly recommend.
Mr & Mrs Rick Hewit
I recently purchased a house through Butters John Bee and found the staff in the nantwich branch to be very good, always kept me up to date with all aspects of the purchase, Lisa was very good and i would like to thank her especially for all the help and info given, great job well done
From valuation to completion excellent service from those involved. Yes would definitely use again, and would without doubt recommend to others
Mr Stuart and Mr Robert Walker
We cannot speak highly enough of the service given to us, on the sale of our property, Mr. James McCue and his staff did everything they said they would and were pleasant at all times. I would recommend them without hesitation.
Mr and Mrs Ryan
Excellent service while selling several properties in Stoke.
Highly professional personal service and support throughout.
Excellent service and very straight forward
Efficient and quick sale very professional
Very professional service. Produced perfect photos and description of our house. Very good communication throughout the sale process and I would thoroughly recommend Butters John Bee.
Mr Andrew Marson
Rebekka has managed my property and she has been exceptional in her service! I have managed my property for 9 years and it was a bit of a headache. I now have the peace of mind that it's in very good hands and Rebekka has gone above and beyond what was expected, I feel very grateful to have such good support.
30 Carlisle Close
We found the service provided by Butters John Bee both very professional and friendly. Your staff kept us up to date all the way. We have already recommended bjb to several people .Special thanks to Jan and Charlie they did a fantastic job.
I would recommend Butters John Bee to a friend without any hesitation sold our house very quickly, with lots of potential buyers being sent to view our house.
Fiona Morris was great, kept me in the loop throughout the sale
Mr Rob Morrey
From the moment they took us on they have been brilliant and kept us up to date for every process of the sale
Mr Trevor Weaver
Excellent service especially from Matt Bass who kept me updated regularly even if it was bad news. He didn't gloss over issues and dressed it up told me as it was and as a customer this is exactly what I was looking for. Some of the other staff weren't as helpful when Matt wasn't in so ended up calling back when new he was in the office
Mr Howard Parker & Mrs Sharon Roberts
We got in touch from a recommendation and we weren't disappointed. Very helpful from start to finish. From the initial visit through to completed sale within 3 months the communication was very good too.
Thorough , professional and friendly from the initial valuation to dropping off the keys on moving day. BJB worked hard on marketing my property sending me lots of viewers and I achieved full asking price! So happy.
Mrs Nicola Turner
I will definately recommend your company and already have done to quite a few people. Jan and Charles in the Congleton branch were very good and the person who we dealt with mostly was Bradley. He even posted some forms through my letter box to enable them being returned promptly. Very polite, professional and we got on really well and kept on top of everything totally. Kept me updated on the buying and also the selling of the property. Huge thanks.!!!!
Jen Charlesworth and Brian Charlesworth
Fantastic service! Luke Hill has been amazing and always strived to make us happy throughout the whole process so far. Luke has gone the extra mile to make sure that everything will be in place for when we move to our new property. He has informed us straight away of any news, progress or any extra information he may need from us to keep the ball rolling and in process. Its nice to receive a service from a genuine person that is extremely willing to help! Fantastic
Very friendly and helpful
Butters found plenty of viewers and sold my house in a very short amount of time. Maxine also kept me up to date and in the picture on how the sale was going through.
Mr Scott Wakeley
They made the process of selling my flat easy and as stress-free as it was possible to be.
I found James & the rest of the team at Butters John Bee very friendly and helpful. Someone was always available at the end of the phone or to take a message. No matter how many times I rang up. Staff were also very helpful when just popping into the office. I would definitely recommend Butters John Bee.
MISS KATHARINE GREEN
Communication was particularly good from the start. We were kept informed of progress re viewings, offers etc. and often received information that the Solicitor should have communicated.
Excellent service. The staff was exceptionally good and their communication standards were of the highest level. They kept me updated about every little things and were approachable at any time. Steve is a good manager and his team is brilliant
Dr Manoj Srvistanava
The service from start to finish at the Winsford branch has been AMAZING. Always keeping me updated and calming me down when I went into lunatic mode towards the end. Couldn't do enough to help us. Would recommend Lauren and her wonderful team to anyone ?. Thank you soooo much.
Very professional from beginning to end Matthew and Fran were especially helpful I would definitely use Butters John Bee again.
Mr Jed Powell
Lisa helped with relentless chasing for both my sale and purchase even though the sale was 200 miles away. I don't think I would have moved if she hadn't put so much effort into assisting me with everything. She kept me up to date with information and explained a number of things and options to me along the way.
yes, I would recommend them and re-use. friendly and quick to respond to queries
Excellant customer service id defiantly recomended Sold my house within a day and also helped me with all my solicitors and morgage this saved me time and a headache
Mrs Lyndzey Brewer
Butters John Bee staff were extremely helpful & friendly, they were always willing to go the extra mile to ensure that everything went as smooth as possible
12 Abbots Way, Westlands
Excellent communication keeping you updated every step of the way. Would definitely recomment BJB to any potential buyer or seller. Great local knowledge and expertise and always service with a smile.
Ms Katie Riddle
All paper work was done very fast and online. It didn't require to get any extra day off. I would definitely recommend them.
Fernando Aguilar Vega
Fantastic service provided, highly recommend.
A thorough professional service. On their advice I made £2000 more than I was previously offered. Will use again.
Mr Stephen Loftus
Very pleased with service received from the Hanley branch
Mr Mark Kendrick
Excellent service and really helped us out of an awful situation due to the efficiency of the leggings staff. Caring, quick and profession. Thank you.
Handled the sale in a professional way from viewing through to collecting keys. and yes I would recommend.
Mr Mel Levesley
James was always helpful and honest but pushed every opportunity to sell my house. All the team was always on the end of every call and helped me through tough times and good. Start to finish brilliant see you guys on my next purchase. Regards Manny Khaira
Diane at Butters in Sandbach was fantastic. We had some challenging issues in the chain and she made the difference l. We considered using an internet based estate agent, they would have been a lot cheaper but the value that Diane added was without a doubt greater than what we would have saved going online. Thanks again.
Very friendly and helpful, made selling my house much less stressful and communicated with me throughout the process to keep me updated.
we had great pictures and brilliant description, our property sold the next day, the Denise from Longton office gave us good advice, and they valued our property at a higher price, which of cause did not put buyers off, as we also had lots of calls for viewings, can highly recommend them
Mr and Mrs Robinson
Professional advice & service throughout the sale of my property; they were excellent at keeping me updated regarding the progress. Helpful & reliable staff always willing to help me. Marketing proved fantastic as my property sold for more than expected! Many thanks.
Gary and his team were outstanding in the support and help they provided to my elderly Mother while they sold her bungalow. Understanding that this was a difficult experience for her, their approach was sensitive, kindly and without pressure. They went above and beyond to ensure she felt secure and valued throughout the process.
Excellent. Always contacted back when requested polite and friendly
Mr Mountford and Miss Chevin
They kept me well informed of the progress of my purchase and we're very friendly and helpful
Ms Sam Lythgoe
Great service provided by competent and very experienced staff who will always try to go the extra mile to help!
Was very glad i went with Butters John Bee,everyone very nice and i would definately go with them again.
Extremely professional throughout the office. Met Josh, a new recruit, to view a property and found him to be smart, professional, helpful and very knowledgeable of the area.
always polite and very helpful. Always on hand on a daily basis to answer any queries and give further updates however small. Nothing was ever too much trouble for them. A very supportive lot!
Excellent service, kept me in touch at all points of the process
Mr David Capewell
I would like to thank Maxine, who is located within the Hanley, Stoke on Trent branch. Although the purchase was a little complicated at times Maxine was very kind in keeping us up to date and pursuing answers and updates when needed. Thank you Maxine! :)
Mr & Mrs Pillay-Vinayagam
Collette, Kath and Guy were prompt, professional and friendly and we had asking price offers within 48 hours! Very Happy! Thanks!
Mrs Freya Wattkins
I would highly recommend the Nantwich branch of Butters John Bee. The whole team offer just the right balance of professionalism and care. They kept me up to date with all proceedings and were always available. Gary is the nicest estate agent I have ever dealt with, I really appreciated his genuinely, kind approach. I wouldn't use anyone else.
The service from the staff was outstanding. Mum's property took over a year to sell and the staff never gave up. They conducted so many viewings but kept smiling throughout. When we had a buyer at the end there were so many problems but Mary just stuck with it till it all went through. Without Mary and Sadie I suspect the sale might have collapsed. They could certainly teach the solicitors a few things. A really outstanding service, than you.
Butters did a great job. Fiona from Hanley office kept me updated throughout the whole process her feedback was great. Have sold two other properties with them recently and would definitely recommend.
Mr J Singh
Staff are friendly and helpful..
I can't thank all the staff at Butters John Bee in Nantwich for their support during the sale of my late mum's bungalow. They were empathic and kept me informed and totally updated at every step. I would not hesitate to use their services again to sell property or to purchase property. Highly recommend!!!!
We found all their staff friendly and sympathetic also efficient. They were willing to spend time and practical help with our problems, enabling the selling and buying to proceed without delay. Through being an accepted intermediary with our solicitors we found that our personal documents could be copied and sent by email, which saved time and possible loss in the post. We found this service a great advantage.. Thank you to all concerned....we await for completion very soon.
Robert & Elvera Owen
From the initial enquiry to sell our home through to the final purchase, Butters John Bee provided an excellent service and customer experience. The Valuer was professional and highly knowledgable helping his set a competitive price for our home. We were then allocated a Sales Manager who kept us informed and supported us throughout the sakes process. She ensured every matter was dealt with efficiently and quickly. We sold our home in a week and completed in 6 weeks. Well done Butters you did us proud! Highly recommended to anyone selling their home.
Butters were absolutely brilliant in dealing with the sale of my house. Regular updates, never had to chase for anything. A special thank you to Fiona, you are fantastic
Ms Georgina Taylor
The staff at the Alsager branch were very helpful and kept me informed every step of the way during my recent house sale
Mrs Sue Shotton
Lots of updates as the sale progressed, friendly and nice to deal with. Would recommend.
Amazing estate agent, I sold with an online agent who I found out don't do follow ups, but butters John bee did as much as they could to help, can't rate them high enough, I truly don't think it would have all happened without them, Cathy & Jackie were truly marvellous, couldn't have asked for more, would recommend them to anyone who is selling or buying. Next time I move house Butters John Bee will be my selling agent
I placed an inquiry online and received a phone call almost straight away. Mary arranged viewings for the very next which was incredibly efficient and helpful. Excellent service and very prompt.
Nothing at all has been too much trouble. Debbie in lettings provided a service second to none with invaluable advice and support during one of the most stressful times in my life so far. I cannot sing her praises enough. I have had constant support and updates.
Buying a house with the assistance of James, the branch manager, and his team was seemingly easy. I would definitely recommend their service to anyone who is looking to buy a house.
Amazing service from Phil & the team, thank you so much for such a smooth transition. Very professional but friendly, highly recommended.
Mr and Mrs Withington
Laura and all the team have been fantastic in the way they have helped us to buy our property, Things took a little bit longer because of the property we were buying, but Laura and the team went that extra mile to chase things up and really get things moving , we were kept informed at all times and reassured that they were going to get things moving along, and that's exactly what they did, Making the process as smoothly as can be. To which we are very grateful.
Amazing service from start to finish, i was a first time buyer and Kelly from bjb finances was amazing at the very beggining getting me set up with the best mortgage, Emma and Debbie from Newcastle Branch were incredible from offer to completion. Answering all my first time buyer questions and putting me at ease. A credit to the branch, nothing was too much trouble and they worked so hard to push completion for me. Amazing amazing amazing.
We couldn't fault the team at Butters John Bee Congleton branch. Every interaction was friendly, polite and most importantly of all - professional. During the search for a new property we dealt with a number of other local estate agents, they would all do well to take a leaf out of BJB's book when it comes to local knowledge, following up on viewings, sharing details of suitable properties and the general speed at which enquires were responded to. I wouldn't hesitate to recommend BJB to anyone looking to buy or sell a property.
Fiona at butters hanley was excellent in chasing slow solicitors and communicating between myself and our purchaser. I do not feel like the move would of happened without Fiona. I would also like to say a thank you to Sam for the valuation as she convinced me to put the house on for more than I thought which resulted in me getting a lot more for the property than I would of.
Found the property we wanted to buy unexpectedly, as our house was not on the market at that point we thought we would be too late but thought we had nothing to lose but try. It was listed with Butters. Decided to list our house with them and it was up for sale within a few days. We immediately got viewers and within 5 days had an offer from our first viewers. Put an offer in for the one we wanted and it was accepted the next day. From offer to exchange 11 weeks. Can't thank Fiona from Butters Hanley and Cheryl from Butters Kidsgrove enough. It was them I credit with making sure everything happened and offer to exchange was successful. Both always friendly, totally understood the stress and great senses of humour. Can't recommend highly enough. Vicki Rossiter
Mr and Mrs Rossiter
We had amazing service from Jan, Brad and Craig at the Congleton Branch. We were kept informed at all times and went out of their way to assist with the little things that cropped up. We were always greeted with a smile when we popped in and would definitely recommend them to anyone looking to sell or buy a property.
Mr and Mrs Hartslief
Would recommend and use Butters John Bee again. Advisors were up beat and pleasant at all times, kept us up to date and well informed with sale of house, excellent service.
Mr & Mrs Willett
Great professional service from the Telford Lettings team for letting of my property. Thank you.
I've never bought a house before, so I didn't know what to expect from an estate agent. They have been great though! I have always been able to reach them on the phone, they have given me advice when I needed it, have helped me with certain particulars to do with the house, they've chased solicitors for answers, kept me in the loop at all times and have been generally friendly, easy to talk to and helpful from the beginning of this experience to the end.
Miss Karen Ridley
I have received an outstanding customer service . In particular from the staff I was liaising with in sales team were great (Fiona and Liz). They kept me informed all the time and answered my queries etc when I requested. I would strongly recommend the company S Hussain
Mr Shafqat Hussain
I found everybody I spoke to very helpful and supportive, always cheerful and happy to help and very professional.
Ms Joanne Cameron
They knew the market, their customers and a realalistic price
Very efficient and professional. I was selling the property from a distance which meant that I had to leave everything in the hands of BJB. They handled everything and kept me informed of developments at each stage. Would definitely recommend.
You are best eastate agency by far. I got help when ever i needed there was nothing too much for them. Thank you for selling my house. Very proffesional team the manager is exceptionally proffesional and helpful
Liz was fantastic, always there to help and always kept us informed always through the process, would recommend butters John bee to anyone, would like to thank them for everything they did for us.
Mr Gary Lenton
This estate agent was are venders but were so helpful with every query I phoned up about and always rang back(which is more than I can say about the estate agent selling mine). Th y get a Five star rating because with us that was the service they gave.
Mr & Mrs Simpson
Yes would recommend them, were very professional and always dealt with any queries. Staff were very helpful.
Marketed our executive detached home on the Wednesday and sold it on the Saturday for more than the asking price.We had to turn several other viewings down.House had been on the market with another agent for some time. 5 stars to butters john bee Kidsgrove branch
Mr Paul Beardmore & Ms Emma Alcock
James McCue gave excellent service. Whenever we contacted him he was very efficient and responsive
Whilst dealing with Butters John Bee we have found them to be very professional dealing with you in a very personal and friendly manner. We have used Butters on several occasions and would definitely recommend the agency as well as the staff. Liz and Fiona and the rest have been absolutely spot on and gave a fantastic service. Would recommend to anyone.
Great service. Special mention to Pippa for the excellent service. Much appreciated.
Mr Chris Burrows
Maxine Parton has been brilliant throughout the sale of my property! Kept me well informed and updated regularly!
Mrs Natalie Lomax
I cannot praise the Hanley branch of Butters John Bee highly enough. Within hours of them marketing our property we had a call to arrange the first viewing! Dean and his team - in particular Fiona and Liz, worked tirelessly to help us achieve our sale. They kept in touch every step of the way with updates and feedback from the viewings. When we did achieve an agreed sale, which by the way was within just a few weeks, they then took the pressure of us by liaising with the other professionals involved and once again kept in touch with regular updates and advise. Thank you so much for all your hard work and endeavours.
Mr Lee Gordon-McCusker
Kept me well informed of the progress of the sale and where delays occured notified me of the reasons.
Staff in Hanley office (not festival park) have exceeded expectations. They have delivered exactly what they said they would do and went over and above to provide an excellent service. I have and will continue to recommend BJB property rental service. In particular Heather has shone through to forefront BJB and their commitment to customer service
Mr Robert Stanley
From start to completion, Butters John Bee staff where well informed as to the progress of my purchase and gave me regular updates. Always there to help/
Would use bjb hanley again. Very good service. Thank you for all your hard work.
Mr Alum Humphreys
Throughout the whole process of selling my house BJB were very friendly and efficient. They kept me up to date with the progress of the sale and were a fantastic liaison between myself and the buyers. Thank you Pippa, you made it stress-free
Andy and Amy dealt with us extremely well. Never pestered us for anything, replied very quickly and always knew who we was when we went into the branch. They made selling and buying very easy to do, despite people saying its the one of the most stressful things you can ever do, this certainly wasn't thanks to Andy & Amy.
Mr & Mrs Mercer
You answered the phone when we called and always kept us in touch with emails.
Mr Bird & Mrs August
From start to finish very professional, always available with any enquiries and helpful throughout. A quick sale was achieved and I would highly recommend them.
Mrs Ivy Ward
We can't praise Liz enough for her help and support throughout the purchase of this property. Her engagement with the vendor, their solicitor and use was exceptional and she went out of her way to do everything she could to keep the purchase moving along. Thanks Liz you were brilliant.
Mr & Mrs Mitchison
job well done from start to finish, prompt friendly staff took care of everything, 10/10
Mr James Clayton
Excellent service and input from Danielle, Stan and the team.
Can not thank James and Suzanne enough for all their help. So personal and went above and beyond to help us. Kept us up to date constantly brilliant service!
We were kept up to date and well informed from the beginning. The email service with houses which matched our requirements were very helpful and that was how we found our house! When we viewed the property there was no rush and the agent was happy to view rooms multiple times. Communication throughout has been brilliant, no question or query was too much and we were never made to feel silly for not knowing something. Always a warm welcome and a friendly face. Thank you for making buying our first house so enjoyable!
The guys at Buters Crewe were really helpful, friendly and always made you feel like their only and most important client. Sam handled our sale for the most part and was excellent throughout, but even when he was given a rare day off the rest of the team were always so friendly and happy to help. I would certainly recommend them to friends and family alike and have already done so to a neighbour who is struggling elsewhere. Thanks for all of your efforts guys, it is truely greatly appreciated. Gareth, Vicki and the kids :-)
Excellent all round customer service
Friendly and supportive. All the team were aware of our particular sale and could give us a progress report
Miss Helen Roome
Courteous; friendly; efficient
We have used Butters J Bee for years. years. We are particularly indebted tin Adam who has understood all our house selling ideas. Adam is a professional. And he is honest sincere and friendly. He represents a good company .
Mr and Mrs Jospeh
Very pleasant, polite and helpful staff. We were kept up to date with any developments and any problems were dealt with quickly and efficiently. Their charges were half of other agents in the area but their service was brilliant.
Mr & Mrs Foster
Everything and every time sorted on time, always helpful staff
Mr Thomas Webb
We were initially thinking of using an online estate agent and asked BJB to come around to value our house and let us know why they thought using a traditional estate agent was better than an online one. Pete came around to do the valuation and spent over an hour talking through the pro’s and con’s with me. There was no pressure at all from Pete and this is one of the reasons we decided to use BJB. Communication has been fantastic and the team were always available at the end of the phone if we needed to talk with them. Very professional and friendly service, many thanks Pete, Charlie, Jan & Bradley for making the whole experience of selling our house painless.
Mr and Mrs Head
whilst everyone in the Hanley branch of BJB displayed a helpful demeanour, Dean Reeves was extremely professional, kind and helpful to myself....a woman of 75 with no actual experience or skills in the field of house-sales His attitude was unwaveringly polite and sunny regardless of the fact that my house was only worth a small amount comparitively speaking so I felt confident in putting my faith in his advice which resulted in my getting a good price at auction..Obviously, the actual person on the rostrum on the 3rd of April must also be commended.. In addition, I would also like to say that a mature lady by the first name of Fiona who works in the Hanley branch has just the right attitude toward slightly nervous auction virgins such as myself.....she was equally so when I bought my present house from Hanley BJB. First class. I cant imagine that at this stage that anything will go wrong, such as the purchaser of my property not completing, but should that happen.....my remarks above will still stand. Yes.......I know you've stated that BJB do not have sight of what I.ve written but in this case, because I believe that people should know that their work is appreciated, I would like to think that you would forward a copy on to the people mentioned. Please! Betsy Anne Clewlow (Ms)
Ms Betsy Clewlow
Vey professional and friendly service. Always available at end of phone when needed.
Mr John Latham
Lisa Leigh is totally the reason why we have rated our experience with Butters John Bee.five star. Selling our property was not without its problems but Lisa 's daily attention and her constant feedback ensured a successful outcome and also ensured that we will be coming back to BJB in the future.. We hope you appreciate what an asset she is to your business as she has been a joy to get to know
Mr & Mrs Miskell
Excellent service, John attention to detail.
Mr & Mrs Briggs
All staff were very helpful throughout the selling of my house especially Gary and Lisa, I would certainly use them in the future, they made what was a traumatic time for me much easier by dealing with every aspect of the sale of my home.
From start to finish Mr G Fear was excellent in organising the sale of my two properties which he carried out first class
Mr David Perry
Brilliant and really happy with the service they provided. Did my viewings perfectly and kept me in touch all the way through.
Very happy with Butters Nantwich & Crewe especially Lisa Leigh who has helped us through the purchase process giving reassurance and guidance through a difficult purchase. Lisa's proffessionalism and experience with sales negotiation is an asset to Butters Nantwich. She never failed to answer our phone calls and chase information vital to this purchase, thus brought reassurance that everything was being in the back ground to aid the purchase process. Many thanks again to Team Butters John Ben Nantwich & Crewe for all their efforts, help and assistance with the purchase of out new house and sale of our existing property. I would highly recommend using this estate agent.
Mr James Mason
Excellent service, especially from Debbie Boardman.
Mr G Jenkins
Professional and friendly service with a good knowledge. Fair price too
Excellent service from all the staff in the Northwich office.
Mr R Furmston
Everyone helpful. Clear communication. Marketed property well. Thankyou
Mr and Mrs Whilton
Experienced, professional help offered at all times during a difficult sale. All staff 'went the extra mile' without being asked. If we sell on again and move in the future Butters John Bee will be our first choice of agent.
Mr & Mrs Hearns
The whole experience of selling our house was made very much easier than we thought it would be because Gary and his team were so helpful and efficient. They were always encouraging and positive even when we encountered a few problems. Without them we would probably have given up trying to sell the house. We cannot recommend Gary and all his team highly enough, they were brilliant and we will always be grateful.
Mr & Mrs Johnson
Bought a property through Butters John Bee in Nantwich and then sold it through them sometime later. Delighted with the service I received and they all went above and beyond the call of duty. Really impressive service and would recommend this team of people to anyone.
Very professional approach with full support and advice from start to finish. At all times I felt I was being fully informed on progress and when problems were encountered as they always are I was very impressed by the advice I received which was always delivered in a clear concise manner. Everyone was friendly and willing to answer any questions or concerns that I had.
The entire process was super fast, seamless and without stress. Got the price and the perfect buyer for my circumstances in a matter of days. House sold by first viewing. BJB found the perfect match and now I look forward to moving into my dream home.
I would strongly recommend Butters John Bee to handle any aspect of property purchase/selling. Their professionalism and consideration in selling my mums property was outstanding. From initial valuation to final handing over contracts was seamless.
Mr Chris Middleton
Very professional service - positive and realistic about the sale / opportunity and valuation. The office staff were efficient and patient and managed the relationship well. Overall very pleased.
Ms Iona Thomson
Very professional and friendly service. Felt like customer was important unlike other estate agents i have dealt with!
Very impressed with the service, from start to finish. BJB provided proper service & good old fashioned values - soming lacking in the estate agency business. Very trustworthy & I felt 100% confident in them selling my biggest assett. Delighted with the house listing - narrative & photos were great. Very competitive package. Communication was excellent. I was introduced to all the team involved in selling my house which was appreciated - everyone was very professional & friendly. My house sold fairly quickly once I appointed BJB. I have no hesitation in recommending BJB & will certainly use them when I next move house.
Gary Fear and all the staff at Butters John Bee, Nantwich branch were so helpful in every aspect of the sale of our house. Faultless! Would recommend them without hesitation.
Excellent Service, kept us up to date with proceedings. Nothing was too much trouble.
Mr P Jones
We have never had to sell a property before so had no idea how it all worked. Butters explained everything to us and within 24 hours our house was on the market .we were kept fully up to date on everything and they even looked after the viewing whilst we were on holiday , can't believe how easy it was.Very friendly but professional team who went the extra mile to make sure the sale went through hassle free. I would not hesitate to recommend them if you are selling a property.
Mr and Mrs Graham
Kept me in touch throughout the process
Mr David Burgess
I found that the staff were very helpful and professional - I contacted Butters John Bee to let my mother in laws flat - I would certainly recommend them.
The staff were so helpful in what was a stressful time for us. They were very understanding and kept us informed on a very regular basis on how the purchase was going. We are so grateful to Jo especially as she was amazing throughout the whole process.
Used Butters twice now, once selling my late mothers estate and the sale of my own property 18 months later. They have always being professional and very helpful.
Mr Martin Rogerson
Very pleased with the service from start to finish. Professional and friendly staff always respond promptly to any queries at all stages of the process.
Professional service, nice people to deal with. Good photographs and well written sales particulars.
From the first impression when i walked into the office to make an enquiry i was treated superbly, nothing was a problem.
Mr P Tours
Very professional and helpful doing exactly what they said they would do and producing excellent results
Mr Robert Heald
Outstanding service and genuinely friendly and helpful team. I have used Butters John Bee for more than one house purchase and would highly recommmed their service.
Very helpful, efficient and pro active.
Ms Lynne Powell
All the ladies and staff were brilliant from day 1 to eventually getting the keys! Could not ask for a better service - exceptional
We found the Winsford branch of Butters Jon Bee excellent to deal with. They were professional, communicative and helped in any way they could on what proved to be a prolonged sale process. We would have no hesitation in recommending their service to others.
Mr Scott Campbell
We received an excellent service from all the staff at BJB. They regularly kept us updated. Cheerful and friendly and genuinely seemed happy for us during our house purchase journey. We would like to particularly say a big thanks to Debbie, who is a credit to BJB, thank you! We would highly recommend BJB to anyone in the future.
D and G E
Mary was friendly, helpful, and -- as nervous first time buyers -- we felt she was conscientious and thorough at all times. She and Sadie were always quick to respond to enquiries, and we always felt in the loop. It was particularly helpful to us that we could ask "stupid questions" without feeling like we were wasting their time. Despite all the inevitable delays, we felt this was the ideal first time purchase experience, and would gladly recommned BJB, and who knows, hopefully use them again when we make our move up the ladder in the future.
We sold our house and bought our new house through BJB so were fortunate to receive the full excellent customer service from both sides of the process. The staff were polite, professional and treated enquiries with a matter of urgency, fully appreciating the stressful nature of buying and selling property. The team could not have provided more for us and we will (and have done already!) recommend BJB to anyone we know who is looking to move house. Thank you again!
Mr Adam Hall and Mrs Carlie Hall
As first time buyers the process of purchasing was daunting and typically our purchase wasn't as straight forward as first imagined. However thanks to butters john bee, Mary in particular, we were consistently kept updated and any queries or questions we had were dealt with in a timely manner. Would highly recommend their services.
The most helpful and supportive team of estate agents EVER
Our house was on the market and sold within 2 weeks. An excellent and professional service was given throughout. The staff were extremely helpful and approachable and kept us informed constantly of any changes. We would highly recommend this company others.
Mr & Mrs Nolan
The service provided by Fiona was excellent and exceeded my expectations. She was always very helpful and got back to me very quickly.
Mrs Clare Statham
Great service, always really helpful and always get back to you. Really reliable and efficient. Would definately use them again
in one word brilliant,so helpful.
Mr & Mrs McLean
The one consistent good service throughout the stressful process of moving house was the updates provided by Danielle. Danielle always followed up our queries promptly and professionally. I will be in touch in the future for any house sale issues.
Danielle was brilliant.
Great customer service, making our property search and eventual purchase go so smoothly. Had heard good reports from family about Butters John Bee and I was really pleased with everything. Will definitely recommend to others.
These guys were brilliant. Did beautiful photos of my home and made it look so good I almost didn't want to sell. They also managed to sell it for a little more than I expected. Great communication throughout and, from the three agents I considered, I made the perfect choice. Thank you!
Kept informed of the progress of the house sale at every point
Mr & Mrs Mamutse
This service was delivered in a personal and friendly manner, but very professional at the same time. Had a good relationship with all the staff in the Telford office!
John butters bee have been excellent. The staff are amazing, excellent communication and I would recommend this estate agent to people. Competitive prices if you want to sell.
Great support from Steve Malpas and his team throughout a longdrawn process of open sale followed by auction. Very happy with the advice given which lead to a sale at a very satisfactory price.
Mr Nick Reeve
Very professional in every respect. Jacqui did everything in her power to source the perfect home for us & followed the process through faultlessly
Mrs J Hill
Very helpful staff. Kept me informed what was happening all through the process.
Helpful friendly staff who kept us informed throughout the buying process. A great team to work with and look forward to dealing with them in the future.
Mr Barry Henderson
The whole service from beginning to end was excellent. Emma who was dealing with my sale was professional and always there when needed. The sale was a little difficult with a buyer who was indecisive and messed me around a lot changing her mind and not always doing what she said she would do leaving me now knowing what was happening. But Emma contacted solicitors and the buyer for me and always get me informed of what was going on. I would say that they certainly earned the fees from my house sale.
Fantastic service from start to finish on my sale. Well advised on the process,valuation being very honest by Lauren the branch manager. Pippa was very helpful with any update to have a stress free sale. Would highly recommend
Extremly professional and supportive. Great communication would highly recommend
Good service and communications throughout the sale process. Thank-you
The service I received from James Chappell was exceptional. Communication was prompt, professional and friendly - nothing was too much trouble and I felt relaxed knowing I was in safe and trustworthy hands. I would have no hesitation recommending him to anyone.
Miss Michelle Finan
Excellent service with great regular communication, I could not fault the customer service. Thank you
My house was put on the market quickly and was sold within a week. Staff always happy to help, friendly team.
Excellent service and friendly staff. Managed to arrange multiple viewings within 24 hours when other online agents haven't got a viewing within two months.
Really great service. Quickly got our property on the market and it was sold within 5 days. Throughout the whole process we were kept fully informed and BJB went out of their way to ensure a quick exchange of contracts. We would highly recommend.
Mr and Mrs Tagell
It was amazing. The house was visited by so many people that I was unsure how to find a way to deal with all of the interest which was generated. BJB suggested sealed bids with a deadline date and they ended up receiving over 30.
Mr Chris Cummings
Friendly, honest and efficient service.
great work from the Wolverhampton branch in selling one of my properties, congratulations to James and his team!
Mr David Banks
James has provided us with excellent service during the sale process of a number of properties he is always willing to go that extra mile to achieve the best result.
Miss Susannah Smith
Liz was really helpful, she did everything she said she would and kept me updated with progress. Thanks Liz, you're an asset to Butters ?
Very friendly & efficient team, would definitely recommend them!
Great service. Kept up to date on all developments during the let process.
Always available through a rather difficult purchase. Special thanks to Fiona. Was a great help and support.
I dealt with the Kidsgrove office and found the staff namely Cheryl excellent to deal with,she dealt with negotiations between myself and the vendor very quickly and efficiently.
Sam Bowyer at Crewe was the most helpful person i've come across in any estate agency (we sold through a different agency). We encountered a few difficulties on the way with our own buyers but Sam kept the vendor on side all the way. He gave us excellent advice and was always so calm and professional; he gave us confidence just when we needed it. I would certainly use Butters Jon Bee again. Thank you for such great service.
Mr & mrs Fearon
Although we did not sell our house with Butters it was our Sellers. They were far more helpful and proactive in moving the chain forward than ours. Communication was far better . I don't plan on moving again anytime soon however would highly recommend Butters John Bee.
Mr & Mrs Perry
Wonderfull experience.Excellent service throughout the whole buying process.
Excellent service and communication I would highly recommend. Tennant's were found for my property within a week.
Great service throughout. Friendly and informative staff Didn't have to do a thing. They dealt with every ciewing
My reasons are, we were very impressed by Julia Bramfitt's start to finish professionalism & competence. I know Julia has a wonderful team, but we felt Julia made us feel we had a very one to one service. She was always very friendly & available when we needed reassurance. Although our property was a terraced house, we could not have received any better service than if it had been a large detached property.We were so relieved by the way all the administration & viewings were arranged and and carried out by Butter John Bee staff, and of course our house was sold extremely fast. What a wonderful result-Highly Recommended. Sue Everill.
Mr & Mrs Everill
Julia was very helpful sorting my mum's house out and communicating with me ,many thanks Mrs Beverley Rodger
Ms Angela Whitfield
I was impressed with the prompt service. I got the keys to the house at 2.00pm and at 2.30 BJB were there taking photos to advertise the house and it was on the web for viewing that evening. 5 days later an open afternoon was held and 9 prospective parties viewed the property and so I had a good choice of tenants. Kept up to date with the status of the tenants until they took up residency.
Excellent service very good marketing and very good at communicating to landlord and tenant.
Excellent..... Sold my house through the auction process and was guided all the way by Julia and her team at Butter Newcastle branch. Would recommend BJB for Auction.
Mr Geoffrey Williams
Excellent communication throughout the process from Debbie and Pam at Butters Newcastle branch, they kept me informed of all progress on the house. Would recommend Butters to my friends and family :)
This is the first house I have bought so didn'the know what it properly entailed. All the staff were most helpful whenever I rang with a query and they were in constant contact with me from start to finish and really kept on top of everything. Would definitely recommend them to anyone buying a property.
The team at BJB Macclesfield were fantastic from start to finish and we couldn't recommend them highly enough. Unfortunately our buyer fell through but Emma and the team were able to get over 12 viewings in 24 hours and we sold again the next day! Thank you to all the team at BJB Macclesfield
Excellent service from start to finish. Just one point when negotiating sale of house felt pressured into selling kitchen White goods for next to nothing to seal the deal.
Sold our house with 10days perfect couldn't of asked for more. Alsager office were so helpful in helping us find a house to buy. Kept us update with any new property new on the market. Commutation was excellent
Brilliant estate agent. Everyone at Butters John Bee was consistently friendly and helpful throughout my search for a property and purchase with them. I really felt like they were trying to help me find the right property, rather than just sell to me. They are honest and accommodating, and if I ever want to sell or buy another property in or around Macclesfield I will certainly be using them!
Miss Tacita Wilcox
Great experience Every time I spoke to James with questions and requests it was dealt with immediately. Thank you for your support during the buying of my new home.
Very pleased with the initial service I have received from Luke Hill at the Wolverhampton branch. He has always dealt with my queries professionally, diligently and promptly. Look forward to the management service over the next few months!
Butters John Bee Cannock branch are a very professional team of friendly and helpful people , who make you feel at ease from the very beginning, of what can be a very stressful experience. The set fee at our time of sale was more than half the price of other estate agents, but this was not reflected in the service. We would highly recommend BJB to anyone
Excellent customer service, friendly and professional. The team at Butters John Bee are always at hand to support, whether we were selling or buying our experience has been outstanding.
MI and SM Shariff
All the team at Butters John Bee were fantastic on my purchase, nothing was too much trouble.
Mr Dave Burman
All the staff at Butters John Bee's in Stone were fantastic and couldn't help me enough with selling my late uncles house. As I was over 500 miles away in Scotland it was difficult to do things and they were always on the other end of the phone happy to help. Thanks again for all your help. Michelle Christie
Estate Agents often get a bad press but my experience of Gary Fear and his team at Butters John Bee proved that this need not be the case. From the outset of the sale of my mothers house I felt I was dealing with an experienced and highly competent company. As I did not live in the area I had to rely on their expertise to value the house ( which proved to be much higher than I had anticipated) Within a few days we had completed the sale at a price that was very pleasing and unexpected. All queries were answered promptly throughout the whole sales process. The overall level of service was outstanding and I am delighted to be given the opportunity to register my satisfaction to a wider audience Ernest Craske
Excellent customer service , very helpful and thoughtful . Nothing was to much trouble. Would highly recommend.
Excellent team, thoughtful, friendly and focused.
Excellent service from start to finish. I was kept informed at every stage. Nothing was too much trouble. My sale went very smoothly.
Samantha Austin was fantastic. She helped us through every part of the landlord journey.
Excellent service. Professional. Polite. Quick to respond to calls. Friendly welcoming team. Highly recommend.