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Tenant's Guide

Guide to renting

Each one of our 17 branches are able to show you all of our rental properties, with a team of advisors to guide you through the rental process from start to finish. Click here for the tenant's guide. 


What you need to know before you apply

We’re an Equal Opportunities Housing Provider, in full compliance with anti-discrimination laws. You’ll need to provide current photo ID and confirmation of address for each applicant so we can verify your identity and suitability. Bear in mind that we comply with local authority guidelines on occupancy and overcrowding, allowing two people to share a room only if it is 10.2m square or over. Contact us if you would like more details of these policies.

Our application process

We’ll need your National Insurance number, date of birth and other details to conduct a credit report. We’ll also need each person to fill out their own application form and pay a refundable application fee in advance. You must guarantee that all the information you provide is correct, or we won’t be able to uphold your tenancy. To ensure high standards, we use screening checks along with references from employers and current landlords. We’re able to process most applications within three days and can normally arrange a moving-in date within ten days.

From studios, terraces, semis and detached – all the way to manor houses. We’ve got the right home for you.

Properties to Rent

So what are our rental criteria?

Income: The total verifiable income of all the applicants has to be at least two and a half times the monthly rent. 

Credit history: You must be able to demonstrate financial responsibility, so unpaid debts, patterns of late payments or County Court Judgements may count against your application. 

Guarantors: Even if you do not meet the above criteria, you may be able to rent the property if you have a UK-based guarantor who can pass our application and screening process. 

Identification: Each applicant, and any guarantor, will need to provide at least one item from each list below, dated from the last three months where relevant.

List A

  • Full national Passport
  • Full or Provisional National Driving License
  • Armed Forces ID card
  • Signed ID card of employer
  • Concessionary travel pass
  • National ID card

List B

  • Gas, electricity, water or landline bill
  • Council Tax demand
  • Contents insurance policy
  • Mortgage statement
  • Full or Provisional National Driving License

How do we hold deposits?

All Assured Shorthold Tenancy (AST) deposits are placed in the Tenancy Deposit Scheme (TDS), an approved scheme that holds deposits securely. This gives protection and peace of mind to tenants and landlords alike. 

Do we meet legislation? 

All our rental properties comply with safety and other legislation, including: Energy Performance Certificates; gas, electrical, smoke and fire safety; and furniture and furnishings regulations. Tenants should take out their own contents insurance. 

Who pays for repairs and maintenance?

Most repairs and maintenance are the responsibility of the landlord. Report any problems as soon as possible to get a prompt response. Click HERE to send us a Repair/Fault Notice.